Payment system:

Master Card service is one of the biggest card services in the world and we, NHAT HAI TRAVEL, owner of www.vistalandtravel.com, is one of their clients. All the transactions made from this website are processed at Master Card Payment Gateway via SSL connection (secure socket layer connection). Normally when a transaction is successful, the system will automatically send you a confirmation email. In the case that the system fails to send you a confirmation email, please immediately contact us via hot-line at +84-4 22188820 or email us to webmaster@vistalandtravel.com.

Copyright:

vistalandtravel.com has all rights reserved

Warnings:

We have detected some unauthorized people using our website to show to customers and when customers agree to purchase some services, customers are asked to  transfer money to invalid accounts or to use invalid payment methods. Thus, hereby we're only responsible for transactions made through Master Card Payment Gateway. To avoid fraud transactions, customers should recognize following valid references before making any payment (entering credit card details):

Master Card Payment Gateway Server URL:	https://migs.mastercard.com.au/vpcpay?xxx....
Vietcombank Logo:
Onepay Logo:
Merchant Name:	VISTALAND TRAVEL
Valid Emails:	All emails must be located at domains: vistalandtravel.com, we-confirm.com or clicktravel.vn

Other transactions must be transferred to the valid account under:

Name: Nguyen Nhat Hai

ID: 100674174

At : Vietcombank, 198 Tran Quang Khai Str, Hanoi, Vietnam

Most hotel prices displayed on our site are net. They include all taxes and applicable service charges. However, some hotels, especially where payment is settled directly with the hotel may not include taxes and service charges but this condition will be indicated in the price table.

No. The rates displayed on Vistalandtravel.com are available only through this service. Hotel walk-in rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case your choice is not available and with other travel requirements which individual hotels cannot do. All reservations on Vistalandtravel.com must be paid for in advance when you receive confirmation from us. This is the only way we can guarantee occupancy of the hotels and keep our prices down.

"Request hotels"( confirmation by email) means that after receiving your request, we have to reconfirm the rates also the availability of the hotel before the booking process.

Book now means that the indicated room rates are fixed and your reservation can be confirmed upon the rooms availability and the payment is completed.

For Instant Confirmation, you can print your voucher and receipt immediately upon completion of booking and confirmation from us. For Request then hotel, your voucher and receipt will be emailed to you upon confirmation. If your accommodation is booked by paying a deposit, your voucher will be issued only after completion of full balance payment. If you would like a voucher at the time of confirmation please select the full payment option on Secure Payment Step.

Most bookings are confirmed within 1 business day. Sometimes, because of a holiday at the hotel location or technical problems it can take up to 2 business days.

Most hotel prices on our site do not include airport transfers. If airport transfers are included it will be clearly stated in the hotel price table.

Yes. But, only when you get confirmation from us.

If you book your accommodation well in advance of 45 days, vistalandtravel.com allows you to get confirmation by paying a 1 Night deposit for every 7 nights you book. The time we issue the voucher(s) depends on whether you choose to pay a deposit or full payment. If you choose to pay Deposit, you must wait until the balance payment is charged to receive the voucher. If you choose Full Payment, you will receive a voucher immediately, upon confirmation (by email for Requested hotels).

An Email containing links to your hotel voucher and payment receipt has been dispatched to you. You can access them and print them at any later date. If you do not receive an email, you can contact us via Live Chat.

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. More information, please click here

Nhat Hai Travel.,JSC
No.5/21 Quoc Tu Giam Str,

Dong Da Dist,  Ha Noi

– Viet Nam

Tel: +84 – 4.732 4303
Fax: +84 - 4. 732 5735

More information regarding the company can be found at Company Profile

Many hotels allow up to 2 children under age 12 to share the same room with existing facilities at no additional cost. If an extra bed is required the price for a Triple room will have to be paid. Unfortunately, some hotels limit the number of children to only one. If this is the case you will be advised prior to confirmation.

Generally, we do not get any special rates from hotels for Airline or travel industry professionals. Hotels should be contacted directly for such concessions.

No. Only reservations made directly with the participating hotels can use these reward points.

The rates quoted are available for everyone. We offer local rates to foreigners. There is no difference in rates between local guests or tourists.

- Make sure you are not using a proxy internet connection. A direct connection to internet
   is required for security purposes
- Make sure the input details are correct
- Make sure the card expiration date does not precede the reservation date.
- Make sure you have not reached your credit limit
- If you get an error apart from the reasons above, please contact your Online Agent

This is normally because of market conditions and currency fluctuations. During the peak tourist season, conventions, fairs etc. prices are likely to change. Slight variations on a periodical basis are more likely to be reflected in fluctuations in currency exchange rates.
Once you book with us the price for a hotel is fixed at the time of  your reservation.

Hotels tend to place their bedrooms in four different categories:
                                          
 Standard (Run of the House or ROH)
 Superior
 Deluxe
 Executive
 The actual difference between the bedrooms varies from one hotel to another.
 Single Room
 A single room is designed to accommodate one person only. The room contains one single bed or twin bed.
 Double Room
 A double room is designed to accommodate two people only. The room contains one queen or king size bed or if not available two single beds will be put together.
 Twin Room
 A twin room is also designed to accommodate two people only. The room contains two single beds or if not available, one queen or king size bed.
 Triple Room
 A triple room is designed to accommodate three people only. The room will contain either: one queen and one single bed or three single bed.
 Three single beds
 Please specify which option you require when sending your reservation form.

This will depend on each individual hotel's availability. We will certainly pass your special request on to the hotel.

In this case, if you don't choose alternative options, there's no payment to be made, your credit will not be charged.

1. Vistalandtravel.com makes every  effort  to ensure that any materials or rates displayed on this website are accurate as at the date of  issue. Changes in market conditions or circumstances may happen after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
2. Vistalandtravel.com hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents on this website. We will not be responsible for any loss resulting from you relying on any information provided on this website.
3. While Vistalandtravel.com makes every effort to work with hotels which provide an acceptable standard of service and accommodation for  the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.